GDPR Policy
This statement explains, in summary, how Debt Bridge collects, uses, and stores your personal data. It’s designed as a quick reference to the key points — for the full detail, please see our complete Privacy Policy.
How We Use Your Data
Debt Bridge may get in touch with you by email, phone, or SMS, with information about services that could be useful to you. We may occasionally share your details with trusted, regulated partners — but only where you’ve given your consent for us to do so.
If you’d rather not receive marketing updates from us, you can opt out at any time by unticking the relevant box on our website, or by contacting us directly.
We may use your data to:
- Send you updates about debt solutions and related financial services that may be relevant to you
- Share advice and resources tailored to your circumstances
- Let you know about regulatory changes that could affect you
Where We Collect Your Personal Data
We only collect the information we genuinely need to provide our service — this may, in some cases, include sensitive (special category) data. This information can come from a number of places:
- When you complete an application, enquiry form, or request a callback on our website
- When you take part in a survey, piece of research, or promotion run by Debt Bridge
- From third-party organisations, such as credit reference agencies or fraud prevention services
- From phone calls with us, which may be monitored or recorded for quality and training purposes
- From business partners, or publicly available sources, to help us verify your details
How Your Information May Be Used
- To respond to your enquiries, requests, or complaints
- To manage and administer any service you use with us
- To help detect, prevent, and where necessary support the prosecution of fraud or other crime
- To keep our systems and website secure
- For debt-related administration and audit purposes, where applicable
- To help us improve the quality of our advice and service
If you’re providing details about someone else — for example, as part of a joint enquiry — please make sure you have their permission first. Where a service is joint, we may share relevant information with that other person too.
Correcting or Deleting Your Information
If any information we hold about you is inaccurate, or you’d like it removed, please contact us at ds@debtbridge.doodlo.in. We’ll review your request and update, correct, or remove your details as appropriate.
- If you’ve used our services as a client, we’re required by law to retain your information for six years, even after your case or arrangement has ended. Inaccurate details can still be corrected within this period.
- You can request a copy of your personal data at any time by emailing us at the address above.
Cookies
When you use our website, we may automatically collect certain information through cookies — small text files that help us understand how the site is used and how well it’s performing.
- Temporary (session) cookies help keep your visit secure while you’re browsing
- Persistent cookies help us understand how you found our website and monitor overall site traffic
- Cookies also help make sure our website displays and functions properly across different devices and browsers
By continuing to use our website, you agree to our use of cookies as described here and in our full Cookie Policy, available at debtbridgesolutions.co.uk/cookie-policy/.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page, so we’d encourage you to check back periodically to stay informed about how your information is used.
Updated: [Insert publication date]